I sent this to the woman I spoke with today and I CC’ed the Pres/CEO.
Verizon can suck it.
I am writing this to confirm what we discussed over the telephone earlier this afternoon. Verizon agrees to remove the derogatory remarks from both mine and my husband’s credit reports as soon as possible, typically that is within 30 days. I will then check with the credit reporting agencies to insure that the remarks get removed. I understand that from the time Verizon reports to the credit agencies that it may take up to 60 days for the agencies to make the corrections.
Also, Verizon does not agree to refund me $91.55 from the overpayment of my husband’s account resulting from him wrongly being charged an early termination fee due to the Army relocating us to a place that does not have Verizon service nor a Verizon store. Verizon does not agree to this because in my emails I did not specifically mention his account. Although I remember talking to a customer service rep on the phone twice about this matter almost 18 months ago, Verizon received a copy of my husband’s PCS orders and a copy of our marriage license (via fax, which I unfortunately did not save since it was faxed almost 18 months ago) and it was my husband’s name on the orders (he is in the Army, not me), because it was not in the email then it does not matter.
I appreciate Verizon removing the derogatory comments from our credit reports but I am disappointed in the lack of support for our military in this matter. I am a member of a large Army wife message board as well as a contract employee on an Army post and have found out that I am not the only one who has had this problem with early termination fees due to PCSing. I and others who have had this issue have warned and will continue to warn others to get everything in writing from Verizon when having to cancel service due to a PCS and to save all of the written information forever. We do not choose where the Army moves us. It is a shame that on top of dealing with the normal stress of moving that military families must also worry about a cell phone company charging them an early termination fee for something that is out of their control. My husband and I have learned our lesson and again, though we appreciate the derogatory remarks being removed from our credit reports, we will never be Verizon customers again nor will we ever recommend their service to any of our military friends at any military installation.
I apologize for writing you from a different email. The earlier email was from my work email but I received copies of mine and my husband’s old bills in the mail today and wanted to email you immediately.
Regarding my old Verizon account, #xxxxxxx-00001, the last bill I received was for $50.92 and I sent a check for that amount. According to Ms. Waldon it was credited to my husband’s account because of the remittance slip in the envelope; however, I wrote the correct account number on my check so regardless of the presence of a remittance slip or not, it should have been credited to my account. I should not be held responsible for a Verizon employee’s mistake.
Regarding my husband’s old Verizon account, #xxxxxxx-00001, the last bill that I received was for $189.42 and I sent a check for that amount. (Of course that was the amount after Verizon wrongly credited my $50.92 payment to his account on 07/19/2008.) The original total due on his account was $290.34. In looking at the bills that Ms. Waldon overnighted to me, I saw that Verizon wrongly charged him an early termination fee, which after taxes totaled $142.47. We were told that we would NOT be charged an early termination fee because of the nature of our termination. My husband is in the Army and he was assigned to the Ft. Polk, LA area where we did not not get Verizon service nor was there a Verizon store any where near us. We were told to fax a copy of his PCS (Permanent Change of Duty Station) orders and neither of us would be charged the early termination fee. We faxed the orders but obviously someone dropped the ball on that one and we were still charged the fee. If you subtract the early termination fee ($142.47) from the $290.34 then what my husband actually owed was $147.87. On 7/25/2008 a $50 was made toward that which left $97.87, NOT the $189.42 which I paid. In actuality, Verizon owes me $91.55 and an apology.
I have copies of both checks, with the correct account numbers on them as well as copies of all the old bills. I can fax them if needed.
I realize that I was late on making the payments to our accounts; however, the reason for me being late was losing my job due to relocating with my husband. Also, the accounts were paid IN FULL and therefore should NEVER have been charged off nor should I have been sent to 2 different collection agencies. Needless to say, this has caused me much stress; not only the situation but the lack of sincere help that I have received is quite unreal. Before this I had nothing but good things to say about Verizon, but after charge offs on all credit reports for the both of us, all due to Verizon employees’ mistakes, I am sorely disappointed. My husband and I are having to relocate again next year and we will be buying a home. I expect that all of our credit reports will be corrected as soon as possible. Please contact me when the corrections are made; when Verizon cancels the collection agencies; and when my check for $91.55 has been sent.